Shipping & Delivery

Important Shipping Update:

Please be advised that our warehouse will be closed from May 31st to June 11th. During this period, no shipping operations will take place. Shipping will resume on June 12, 2024. To ensure timely delivery, we recommend placing your orders by May 30th if you need them for early June.

We sincerely appreciate your patience and continued support!

We ship WORLDWIDE! If you do not see your country listed at checkout, please email us at customercare@koanaswim.com and we will gladly help you out.  All prices stated on the website will be billed in USD.

DELIVERY 
Please note that these are estimated arrivals times. We do not guarantee on time delivery. Weekends and public holidays are not included.

KOANA SWIM is not responsible for packages delivered incorrectly or lost due to inaccurate or incomplete shipping information provided by a customer. A $10 fee is applicable for returned packages.
 
PLEASE NOTE: WE DO NOT SHIP TO UNIVERSITY CAMPUSES. 

 

How long will it take for my order to arrive?

United States


Shipping Rates

Standard (5 to 10 business days) $6.00
Express (3 to 6 business days) $10.00
Priority Express (1 to 2 business days) $15.00

 

Canada


Quebec / Ontario 


Shipping Rates

Express (1 to 5 business days) $10.00

 

British Columbia , Prairies, Maritimes and Territories


Shipping Rates

Express (5 to 10 business days) $12.00
Expedited (1 to 5 business days) $15.00


Australia / New Zealand


Shipping Rates

Standard Shipping (7 to 10 business days) $13.00

 

United Kingdom

Standard Shipping with tracking - $13.00
5-10 Business Days estimated

Europe

Standard Shipping with tracking - $12.00
5-10 Business Days estimated

 


Duties and Taxes:
There are no duties or customs fees at delivery to the USA or CANADA.
International packages may be subject to duties and taxes. These fees are to be held responsible by the customer.


How can I track my order?
Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers website and enter tracking number to see the updated shipping status.