Shipping & Delivery
Please be advised that our warehouse will be closed from August 16th through August 26th, inclusive. During this time, no shipping operations will be conducted. Shipping will resume on August 27th. To ensure timely delivery, we recommend placing your orders by August 15, 2024.
We ship WORLDWIDE! If you do not see your country listed at checkout, please email us at customercare@koanaswim.com and we will gladly help you out. All prices stated on the website will be billed in USD.
DELIVERY
Please note that these are estimated arrivals times. We do not guarantee on time delivery. Weekends and public holidays are not included.
KOANA SWIM is not responsible for packages delivered incorrectly or lost due to inaccurate or incomplete shipping information provided by a customer. A $10-$20 fee is applicable for returned packages.
PLEASE NOTE: WE DO NOT SHIP TO UNIVERSITY CAMPUSES.
How long will it take for my order to arrive?
United States
Shipping Rates
| Standard (5 to 10 business days) | $6.00 |
| Express (3 to 6 business days) | $10.00 |
| Priority Express (1 to 2 business days) | $25.00 |
Canada
Quebec / Ontario
Shipping Rates
| Express (1 to 5 business days) | $10.00 |
British Columbia , Prairies, Maritimes and Territories
Shipping Rates
| Express (5 to 10 business days) | $12.00 |
| Expedited (1 to 5 business days) | $15.00 |
Australia / New Zealand
Shipping Rates
| Standard Shipping (7 to 10 business days) | $15.00 |
United Kingdom
Standard Shipping with tracking - $15.00
5-10 Business Days estimated
Europe
Standard Shipping with tracking - $15.00
5-10 Business Days estimated
Duties and Taxes:
There are no duties or customs fees at delivery to the USA or CANADA.
International packages may be subject to duties and taxes. These fees are to be held responsible by the customer.
How can I track my order?
Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers website and enter tracking number to see the updated shipping status.