Shipping & Delivery

If you do not see your country listed at checkout, please email us at customercare@koanaswim.com and we will gladly help you out.  All prices stated on the website will be billed in USD.

DELIVERY 
Please note that these are estimated arrivals times. We do not guarantee on time delivery. Weekends and public holidays are not included.
KOANA SWIM is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
We offer free regular shipping worldwide. If you do not see your country listed at checkout, please email us at customercare@koanaswim.com
PLEASE NOTE: WE DO NOT SHIP TO UNIVERSITY CAMPUSES. 

 

How long will it take for my order to arrive?

United States

Free Regular Shipping with tracking
18-20 Business Days estimated (non guaranteed)

Standard Shipping, no tracking - $5.99

5-10 Business Days estimated.  

Express Shipping, with tracking - $14.99
4-6 Business Days estimated.  Please allow 1-3 business days (excluding holidays and weekends) for processing. Processing time is not included in the shipping 

 

Canada

Free Regular Shipping with tracking
15-20 Business Days estimated (non guaranteed)

Express Shipping, with tracking - $12.00
3-7 Business Days estimated. 

 

Australia/New Zealand

Free Regular Shipping with tracking
15-20 Business Days estimated (non guaranteed)

 

United Kingdom

Free Regular Shipping with tracking
15-20 Business Days estimated (non guaranteed)

Europe

Free Regular Shipping with tracking
15-20 Business Days estimated (non guaranteed)

 

 

 


Duties and Taxes
International packages may be subject to duties and taxes. These fees are to be held responsible by the customer.


How can I track my order?
Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers website and enter tracking number to see the updated shipping status.